Employee communication is critical for any company to be able to function at its best.
Employees need to feel that they are able to reach out whenever they have an issue, and they should be able to access upper management, as well as the team. You will want to make sure you are setting them up for success.
Communicate about Expectations
One of the first steps in fostering a strong environment of communication is to be upfront about expectations and regulations. Of course, these will vary depending on the employee, but make sure you outline consequences for failing to adhere to regulations. If you have a fleet, compliance becomes especially important, so consider implementing a fleet management plan. Your employees will need to stay compliant with Hours of Service (HOS) regulations, which cover everything from rests to hours on the road to sleeping accommodations. These rules seem to be always changing, so make sure you keep up with DOT hours of service with an electronic logging device.
Keeping Information Accessible
Each organization has internal knowledge that its employees will understand after a time. It can take some time to feel comfortable at a new job and learn these standard operating procedures, so include documentation on how each task is typically done. New hires will still need to refer to this information when they have a question, but they can access it immediately instead of waiting for a response from a coworker or supervisor.
Keep Connections Open
Ensure that the lines of communication are open between managers, employees, and everyone who works together. There are several powerful strategies to overcome anxiety and they all start with open communication. When training your managers, make sure you emphasize the importance of this. Managers should take the time to get to know each employee and be willing to work with them and listen to them. That way, they will find it is easier to stay on task. When a worker feels like their manager is there to address concerns, they will feel more connected.
Keeping an open dialogue with employees about future plans, changes, and progress will keep them engaged and interested in their jobs. You could send out an email or newsletter, or you might make it more personal by sharing this information at a company meeting. Encourage everyone to be involved with these discussions and encourage them to make comments and ask questions. Show that you welcome all ideas, which will help everyone feel that they have a part in your organization’s success.
Offer the Right Tools
Offer a platform where workers can share knowledge with each other. They may be keeping up with industry news or other trends, so make sure they are able to share this with other workers. Giving them a chance to collaborate as a team and share the information they already know will encourage them to stay involved throughout the process. There are lots of tools that you can use to help this type of communication take place. They can help you keep track of project progress, allowing everyone to understand what still needs to be done. Having everything in the same tools will help you document everything that was sent.