Dear City Council Member,
As written, this legislation is likely to do an immeasurable amount of damage to people’s privacy by forcing delivery platforms to turn over customers’ personal information to merchants without asking for their permission.
… forcing delivery platforms to not only turn over names, numbers, emails and addresses, but entire order histories with different restaurants.
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This could mean forcing delivery platforms to not only turn over names, numbers, emails and
addresses, but entire order histories with different restaurants.
More harmful is that the legislation does not require the restaurants to take a single step to protect this trove of valuable data.
It does not provide them with training or best practices on how to safeguard it. And customers would not need to be notified if their data was compromised or wrongfully disclosed.
The legislation goes beyond bad policy, it is bad business and it is a grave threat to what should be people’s right to decide for themselves who they share their data with.
But more than that, we are deeply distressed about this bill’s potential impact on more vulnerable populations, especially undocumented customers.
We are concerned that the lack of data security and the amount of data being shared will put this community in danger. Please do not take this risk.
Throughout the pandemic, restaurants relied on delivery platforms to make ends meet and provided tools to help them survive.
For instance, DoorDash created Storefront, to help restaurants create their own websites and bring their small business online.
Delivery platforms have the experience and resources to protect customer data; why would we put small businesses at risk when platforms are appropriately managing and protecting sensitive information?
Many businesses we talk to, don’t want this responsibility and don’t have the time or resources to adequately protect this data.
Please listen to all stakeholders and make the appropriate changes to this legislation before you take further action, New Yorkers’ privacy and the safety of the Hispanic community is at stake.
Cindy Rubi Estrada
New York City Hispanic Chamber
Photo credit: NY City Council.