How To Return At TJ Maxx Without Receipt?

December 28, 2023

At TJ Maxx, customers are the top priority. Customers can easily return their products without any hassle even if they do not have a receipt or proof of purchase.

If you return your item without a receipt after 30 days, you will only be offered a merchandise credit. The merchandise credit is subject to some terms and conditions and may include restrictions on transfer.

Returns At TJ Maxx

You can return your merchandise within 30 days of purchase to get an exchange or the original refund. A cash or check refund requires 10 days. You will only receive merchandise credit if you do not have a receipt.  Any item that is used, worn, or in an unsellable condition will not be accepted for refunds.

Requirements to Return Without Receipt

If you want to return a non-receipted item, a few things may be required to receive the resulting merchandise credit:

  • Valid Government Issued Photo ID
  • Name
  • Address
  • Signature

The name on the presented photo ID must match the name printed on the merchandise credit. Otherwise, you will not be able to use the merchandise credit. The above-mentioned things may also be required if you want to redeem the credit.


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Online Returns Without Receipts

TJ Maxx return without receipt is available for online purchases if you are not satisfied with them, within 40 days from the date of ordering. You can return them without having a packaging slip. You can use the shipping confirmation email to return your online purchase. 

Please make sure to check if your item is eligible for return. Some items may be subject to additional return restrictions or final sale.  Items purchased from TJ Maxx online can only be returned to their online warehouse or their stores. Items should not be returned to any of their sister brands.

Return By Mail

If you are returning your order by mail, make sure that it reaches the warehouse within 40 days of the order date. If you do not have a receipt or a packaging slip, you can use a copy of your shipping confirmation email. If your return arrives at the warehouse after 40 days of the order date, you will only be offered merchandise credit. You should bring your online purchase to a TJ Maxx store near you to avoid the shipping and handling costs.

Return In-Store

You can return your online purchase to a store within 40 days of the original order date. You should bring your item and a copy of the shipping confirmation email to the store. Your signature will be required for any in-store return. If you do not have a receipt, your government-issued photo ID, name, address, and signature will also be required. Without a receipt, packaging slip, or confirmation email you will only receive a merchandise credit. You can only redeem the credit at the store locations.

Refund Processing Time

You will receive your credit within 10 to 14 business days if you return by mail. Merchandise credit will only be issued if your item qualifies for return after it is received. If you return your item in-store without a receipt, the merchandise will be credited to you on the spot.

Exceptions

You cannot return the following items at TJ Maxx:

  • You can return items online that you purchased from the store
  • Worn, used, or unsellable condition items will not be accepted for merchandise credit
  • Items over $1000 cannot be returned in-store
  • Handbags over $499.99 cannot be returned in-store 
  • Footwear over $499.99 cannot be returned in-store 
  • Long occasion gowns cannot be returned in-store 
  • Opened or tampered beauty items cannot be returned in-store 

Conclusion

Returning items at TJ Maxx without a receipt is customer-friendly. Non-receipted returns are accepted within 30 days, providing merchandise credit. Online returns without receipts are allowed within 40 days. Exceptions include specific items, and customers should follow guidelines for a smooth process.

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