Today, Representative Adriano Espaillat (NY-13) released an in-depth report of the United States Postal Service (USPS) facilities throughout New York’s 13th congressional district following numerous complaints received from his constituents. In a letter to USPS Postmaster General Megan Brennan, Rep. Espaillat details the results of his district survey of 13 postal facilities serving Harlem, East Harlem, northern Manhattan and the north-west Bronx and outlines recommendations to help improve customer service, accountability and efficiency.
“I have long been concerned about the United States Postal Service’s (USPS) ability to provide prompt, reliable, and efficient services to our community and often hear from my constituents about their concerns and frustrations with long wait times, reduced staff and language barriers when visiting local post offices,” said Rep. Espaillat. “I surveyed each of the post office facilities within my district and met with several USPS senior leaders to express my concerns. I fully believe that through innovation and working together, we can provide reliable service and ensure residents can fully utilize the important benefits provided by the USPS.”
The 2018 report titled, “A United States Postal Service (USPS) report for New York’s 13th congressional district: An in-depth report of post offices servicing the neighborhoods of Harlem, East Harlem, northern Manhattan and the north-west Bronx,” outlines several recommendations based on a survey of the 13 postal facilities located in the district that would help improve engagement and daily interaction with USPS and its customers.
The following is a snapshot of recommendations from the report:
- USPS employees should regularly host townhall meetings to allow for public exchange and engagement;
- USPS should maintain records of anticipated wait times at each postal facility and ensure adequate personnel;
- USPS should maintain records of erroneous delivered or lost mail;
- Implement customer service training for all USPS employees;
- USPS branch staff should reflect the community it serves, including bilingual or multi-lingual employees in diverse communities.
To find out more about Rep. Espaillat, visit online at https://espaillat.house.gov/